Network Engineer (Managed Services)

Configure various systems and appliances and troubleshoot network and security alerts to support Structured’s customers.

Structured Communication Systems, Inc. is looking for a Network Engineer to join our dynamic Managed Services team.

In this role, you’ll serve as a key escalation point for systems, storage, and software-related service requests. You’ll work closely with customers to troubleshoot complex issues, coordinate resolutions, and ensure timely communication throughout the process. Additionally, you’ll be responsible for configuring a variety of systems and appliances to meet customer needs.

*Applicants must reside on the East Coast and be available to work from 8:00 a.m. – 5:00 p.m. (Eastern).

About Structured

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets, and providing information security and governance.

What You Will Do

• Primarily focused on assisting with the troubleshooting of various network and security alerts, service requests or incidents for both customers and internal operations in accordance with Structured’s service level agreements.
• Acts as the first line for incoming customer communications, when required.
• Acts as a primary escalation point for Helpdesk and System Engineers (Tier II) in remediating service requests and incidents, for both customers and internal operations.
• Designs LAN, WAN and Security architecture for customers as required.
• Participates in a weeklong, overnight on-call rotation that occurs throughout the year with other members of Structured’s Managed Services team.
• Coordinates with other Managed Services team members, Account Executives, and members of the Service Desk to ensure service is provided in accordance with Structured’s service level agreements and client expectations.
• Coordinates with other Managed Services team members, Account Executives and Customer contacts to identify recurring problems, make suggestions for future state designs and provide documentation to educate the sales and support process.
• Develops and maintains detailed customer documentation and standard operating procedures.
• Follows the current policies and procedures for tracking activities in Structured’s CRM and ticketing tools.
• Additional duties as assigned.

Competencies

• Promotes and maintains a high standard of customer service at all times.
• Fosters and maintains working relationships with co-workers, customers, prospective customers and vendors.
• Ability to maintain and continually develop accurate product and application knowledge.
• Ability to work with Structured’s sales team to identify customer technology gaps or opportunities for improvement.

Education and Experience Requirements

Bachelor’s degree (B.A. or B.S.) from four-year college or university in information systems, or a related field, plus 2 years’ experience; or 5 years related experience and/or training; or equivalent combination of education and experience in Managed Services.

• Expertise in physical networking media, interfaces, and connectors. Knowledge of cabling standards, optical fiber technology, and troubleshooting physical connectivity.
• Proficiency in VLANs, STP (Spanning Tree Protocol), Ethernet technologies, and layer 2 security.
• Expertise in IP addressing and subnetting.
• Expertise in switch configuration, QoS, PoE.
• Familiarity with Fortinet, Juniper Networks, Cisco, Aruba Networking, Palo Alto Networks etc. Preferred certifications include CCNA, JNCIA or equivalent.
• Knowledge of firewalls, IDS/IPS, VPNs, and security protocols. Understanding of security best practices.
• Experience with SD-WAN, WAN optimization, and remote access solutions.
• Experience with VMware, Hyper-V, or KVM. 
• Experience in tools like Auvik, LogicMonitor, SolarWinds, Nagios, or PRTG.
• Experience with change control and change management, documentation, and process automation.
• Experience with cloud networking in Azure, AWS, or Google Cloud Platform.
• Skills in scripting languages such as Python or PowerShell are desirable.

Compensation: $80,000.00 – $100,000.00 (annually)

Benefits: Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry-based certifications is highly encouraged.

*** We are interested in all qualified candidates that are eligible to work in the United States. However, we are not able to sponsor visas. ***

* Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.