Renewals Specialist

Create and deliver timely product renewal quotes to Structured’s customers.

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets and providing information security and governance.

Structured has an immediate opening for a detail-oriented and dynamic individual to join our team as a Renewals Specialist located in Clackamas, Oregon.

As part of our team, you’ll play a critical role in collaborating with internal departments to generate and deliver accurate, timely product renewal quotes, ensuring a seamless and professional experience for Structured’s customers.

(Must be able to work on-site in Clackamas, Oregon five days a week. Must maintain a valid driver’s license and motor vehicle insurance.)

What You Will Do

• Assists internal teams to create and deliver product renewal quotations to Structured customers.
• Monitors the progress of renewal quotations to ensure customer expectations for delivery are met.
• Communicating renewal order status to customers on a timely basis, as needed.
• Ensure the accurate receipt of renewal orders by our customers.
• Expanding CRM effectiveness by helping identify customer requirements.
• Communicating status to customers on a timely basis, as needed.
• Maintains a “customer-first” environment and customer satisfaction.
• Fields customer and prospect requests on a timely and thorough basis.
• Participates in account planning and execution to achieve renewal targets.
• Identifies new product, service, and cross-selling opportunities.
• Responsible for achieving a high level of effective outbound efforts.
• Follows the current policies and procedures for tracking activities in Structured’s various CRM/service delivery tools.
• Additional duties as assigned.

Competencies

• Promotes and maintains a high standard of customer service at all times.
• Ability to organize and manage a customer database and update Structured’s CRM tool.
• Ability to problem-solve items of a dynamic nature and optimize the efficiency of the team to provide forecasting.
• Ability to maintain and continually develop accurate product and application knowledge.
• Must be well-organized in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Strong organization and time management capabilities and exceptional attention to detail.
• Strong interpersonal skills, including communicating, fostering, and maintaining relationships with internal teams, customers, and vendors.

Education/Experience

High school diploma or equivalent, or two years related experience and or training; or equivalent combination of education and experience within customer service.

Compensation: $21.65 – $32.75 per hour

Benefits
Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry based certifications is highly encouraged.

* Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

***We are interested in all qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas.***

* Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.