Responsive, citizen-centric public services require secure, performant and easily managed IT infrastructure for innovative digital government.
Constituents demand effective digital services from their public agencies. State and local governments are rising to the challenge by updating outmoded infrastructure with astonishing speed. True, COVID-19 massively accelerated the public sector’s pace of change for digital transformation, but these efforts were underway long before 2020.
For public agencies to thrive, ably delivering helpful services that protect and serve the citizenry, IT leaders must prepare their infrastructure to accommodate unpredictable demands. Explosive data growth; a new generation of evolving technologies built on AI, ML and blockchain; mobility and 5G networking requirements; and heightened cybersecurity threats pose significant challenges for these agencies. Unpredictable tax revenues to fund these requirements contributes to the difficulties of achieving success.
Feeling a little overtaxed by overwhelming change in public service delivery? Relax. Structured can assist public agencies with the necessary planning, product selection, deployment — and even maintenance — to ensure a successful, transformative drive to digital services.
Discussing Digital Disruption in the Public Sector
Forward-looking government agencies are modernizing their data centers and edge infrastructure to become agile, automated, cloud-connected and secure. While preparing for better citizen service, the best IT teams are also devising ways to improve workflow and collaboration for employees.
Government agencies hold massive amounts of sensitive personal information about private citizens and must vigilantly protect it. Identity and access management for employees, vendors and citizens alike, is one of the most pressing government information security challenges today.
As agencies transition away from on-premises legacy apps and begin to embrace SaaS solutions — such as those for appointment scheduling and queue management, citizen engagement, payments and collections, communications and workflow automation — understanding who is accessing data, and from what device, is imperative. Access control requirements are compounded by the fact that many back office public sector employees will continue working from home for a considerable amount of time.
Because they serve the public, government systems must be the epitome of open and accessible. Zero trust frameworks, which boost cyberdefenses when there is no longer a defensible perimeter, are necessary for government agencies and their open, interconnected systems.
Public Health & Safety
Several digital technologies, such as health monitoring platforms that ensure adequate social distancing and effective workplace hygiene, are now widely available to ensure safer spaces for customer-facing public servants and the citizenry who must make in-person visits to these agencies.
Law enforcement agencies and first responders also are benefitting from stronger digital platforms such as better-integrated emergency response systems, improved video surveillance and geolocation capabilities, robotics and artificial intelligence, and 5G networks that enhance and power the above.
Mobility & Access
This is a connected world. Citizens expect to interact with agencies in real time through mobile apps – as do public servants who work in the field. Agencies that are not building secure and software-defined infrastructure to handle the traffic requirements of SaaS solutions, e-payments, identity management, and AI are not adequately serving the public.
Unified Communications and Collaboration (UCC)
Regardless of whether a public employee logs in from home or from a desk at work, UCC platforms – including phone systems, collaboration software, and contact center solutions – power communication. This includes communication with agency colleagues, personnel in other departments, and external suppliers as well as the public. Contact center systems are also alleviating pressure for understaffed customer service departments by enabling self-service inquiries, saving time and often resulting in high customer satisfaction.
We know that public sector budgets represent a public trust. Delivering projects as promised – including on time and on budget – is something we take very seriously.
Obtaining essential hardware, software and services at the best price is a must-do for public agencies. Fortunately, there are a variety of purchasing and contracting methods available to these institutions. Whether leveraging contracts like NASPO, GSA or NCPA — or even soliciting bids — the public sector benefits from competitive pricing. Further, when working with knowledgeable solution providers like Structured, agencies can also obtain pricing that is even better than what the contracts advertise.
Partner with Structured to properly assess your information technology requirements and implement proven strategies for successful public governance. By leveraging new models, innovative capabilities and enhanced communication, Structured will help your agency create a robust and efficient infrastructure, ensure safety and security, support the needs of individuals, and as a result, build stronger communities.
Structured has a full complement of compliance services for the public sector, including vulnerability assessments, penetration testing, control validation, and regulatory gap analysis/compliance audits.
Consider working with us to meet regulatory requirements for:
Federal Information Security Management Act (FISMA)
Under FISMA, each federal agency must develop, document, and implement an agency-wide program to provide information security for its information systems and data to support the operations and assets of the agency, including those provided or managed by another agency, contractor, or other source.
This standard framework of controls applies to government entities that are governed by FISMA. This all encompassing standard is meant to be tailored for control reduction to fit the actual operational requirements of the organization.
NIST Cybersecurity Framework (NIST CSF)
A subset of security controls from NIST 800-53 that typically apply to critical infrastructure such as telecommunications, utilities, transportation, and other important services.
Payment Card Industry Data Security Standard (PCI DSS)
Sets requirements for any organizations “that store, process or transmit cardholder data.”
Center for Internet Security (CIS) Controls
Originally formed in late 2000 as a response to growing cyber threats, the Center for Internet Security began to crowdsource a prioritized set of actions to protect organizations and data from known cyber attack vectors. The organizing principle was to provide clarity into the lifecycle of attacks and then offer a concrete plan of 20 counteractions, or controls, that realistically could be implemented by organizations of all sizes. Today, the CIS Controls provide global standards for internet security and best practices for securing IT systems and data against attacks.
Bridge the Gap
Experience, People, Processes and Technologies since 1992
Discover what’s possible. The digital age is creating enormous opportunities for organizations to innovate, automate, and grow — and technology is the springboard. Embrace the digital age and transform your business with Structured.