Who Are You Going to Call?
Your unified communications (UC) system is key to your organizational workflow, your profitability, your very survival. It connects employees and facilitates customer communication. It literally is your business.
As you add capabilities, or move to the cloud, visibility shrinks – as does the time available to manage everything. When problems arise in a modern UC or contact center platform combining voice, video and instant messaging (IM), it can be difficult to address root cause, or know who to call.
Call us. Structured’s team of dedicated UC support engineers can provide 24×7 service and support for your communication and collaboration systems. We provide vendor management to eliminate finger pointing, and pull in our enterprise network and security teams to ensure you maintain the high level of availability you need to keep your business and employees working.
Plus, we offer a ton of extra proactive and beneficial services – such as user training and demos; security audits; help with moves, adds and changes and more.
When you need help, be heard. Your UC and collaboration systems are too important to trust to amateur operators.
Managed Services for Unified Communications
- Unlimited 24×7 access to certified UC engineers and end-user trainers
- Automated web-based ticketing for help requests and status updates
- System moves, adds and changes assistance
- RMA replacement coordination for on-premises hardware
- Annual Engineering Review of configuration and system usage
- Free Annual External Security Audit
- Proactive Monitoring
- Training and Education
- Monthly Training Webinars
- Access to User Guides
- Product Demonstration
- Web-based Training